• Home
  • »
  • Terms & Conditions

Terms & Condition

Aus J Imports Terms and Conditions


Welcome to the ausj.com.au website. This document contains the Terms and Conditions that govern your use of this web site. These Terms and Conditions describe your rights and responsibilities and what you can expect from Aus J Imports. Your use of the web site constitutes an agreement by you to abide by these Terms and Conditions. If you do not agree, please do not use this web site.

Aus J Imports reserves the right to add to, delete or change these Terms and Conditions from time to time and without notice. Your continued use of the web site constitutes you agreeing to be bound by these changes.

Terms and Conditions


  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Aus J Imports may in its’ sole discretion refuse service, terminate accounts, and cancel orders. Your orders’ acceptance is confirmed through an email confirmation of the shipping of your order. If your order is unable to be processed you will be contacted.
  • We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • This website contains material which is owned by us. This material includes, but is not limited to, the description, layout, look, appearance and graphics. Reproduction is prohibited.
  • You agree to indemnify and hold Aus J Imports and its employees, representatives, agents, affiliates, directors, officers, managers and shareholders harmless from any damage, loss, or expense (including without limitation, reasonable legal costs and expenses on a full indemnity basis) incurred by you or by the Parties arising from any claim, demand, suit, action or proceeding by any person against you or the Parties where such loss or liability arises out of, in connection with or in respect of your use of the web site, any breach by you of these Terms and Conditions and/or any goods purchased by you from Aus J Imports.
  • All prices quoted are in Australian Dollars. GST is included in sales to Australian customers but not to New Zealand Customers.

Nothing in these Terms and Conditions excludes your rights as a consumer.

Returns and Refunds

Money Back Guarantee

If you are not satisfied with your purchase we offer a 14 day money back guarantee provided that:

  • You contact us requesting a return within 14 days of receipt of your order.
  • The refund will be for the unit cost and will exclude delivery expenses.
  • Return delivery and associated costs are the responsibility of the customer.
  • After receiving the returned product, a refund will be issued as soon as is reasonably practical. We are not responsible for delays occurring due to third-party payment gateways.
  • The item is in re-saleable condition including:

-      It is in its original packaging, including manuals and accessories.

-      It is unopened, unused and in its original condition.

Damaged Goods

Please notify us immediately if you receive goods that are DoA or damaged in transit. We will attempt to repair or replace your product in a reasonable time frame. If your product is presented for repair, it may be replaced by refurbished goods of the same type rather than being repaired.

Under Australian Consumer Law you are entitled to a replacement or refund for a major failure of the goods or if the goods fail to be of acceptable quality.

Delivery

After receiving your order and a cleared payment, we will aim to pack and send your purchase within 2 business days from our factory in NSW. Orders over $50 in value will be sent with free tracking.

When you have been notified that your order has been sent please allow 3-5 working days for your item to be delivered in metro areas, or 4-7 working days in regional areas.

Please be aware that during holiday periods there can be delays with the postal service due to higher demand. Delays have also been experienced in extreme weather conditions.

Pre-Order

Pre-Order items will have an estimated ship date, please note that this ship date is accurate to the best of our knowledge and may change. Your order will be processed and sent within 1 business day of the goods arriving at our factory.

When you have been notified that your order has been sent please allow 3-5 working days for your item to be delivered in metro areas, or 4-7 working days in regional areas.

Missed Delivery

If you were not at your address when delivery was attempted, your order may be taken to a local depot or post office. A card will be left at the delivery address with all relevant details. Re-deliveries cannot be made where delivery has been attempted.

New Zealand Postage

After receiving your order and a cleared payment, we will aim to pack and send your purchase within 2 business days from our factory in NSW.

When you have been notified that your order has been sent please allow 4-10 working days for your item to be delivered.

Delivery Cost

All delivery costs are calculated using Australia Post’s shipping calculator. This cost is based on the larger of the cubic or dead weights and the destination.